Terms and Conditions

A great restaurant website

Please You are advised to kindly read the set out terms and conditions (“Terms and Conditions”) carefully and it is deemed to acknowledge your total agreement to these terms & conditions while you order any goods or services from this website, through your phone, mobile applications or any other means of communication to this Website (www.food.biggie.com.ng).
Definitions          

  • “Privacy Policy” means the policy displayed on our Website which provides details of how we store, collect and manage your personal data.
  • “Service” or “Services” refer to any service which we may provide and which you may request through our Website.
  • “Goods” refer to any goods which we may offer to you for sale from time to time through our Website.
  • “you”, “your” and “yours” are references to you the person accessing the Website and placing order for any Goods or Services from the Website or from any other channel provided by us.
  • “We”, “us” “our” and “Biggie Food” are references to the Company.
  • “Agreement” is a reference to these terms and conditions, the Privacy Policy, as well as any order form, registration and payment instructions provided to you.
  • “Participating Restaurant/Store” is the Third Party; which has agreed with the Company to prepare or deliver the goods/food and services to you.
  • “Food Delivery” refer to perishable goods or food product and to any form of delivery service, which are both provided by the Participating Restaurants/Stores and for both of which our Participating Restaurants/Stores take full responsibility.
  • Our website www.food.biggie.com.ng and mobile application on which we offer our goods or services shall be jointly referred as “Website”.

Intellectual Property Rights

  • The user acknowledge and agree that the materials on www.food.biggie.com.ng (“the Website”), other than the user content that you licensed under these Terms, which includes without any limitation, the software, text, script, names, graphics, images, sounds, music, videos, logos, trademarks, are owned by Biggie Food or licensed to Biggie Food, and are subjected to copyright and other intellectual property rights, nothing contained in these Terms shall be construed as conferring by implication, or otherwise any license or right to use any patent, design right or copyright of Biggie Food, the Website, or any other third party.
  • The copyright and all other rights in the material on the Website are owned by Biggie Food. No copying or distribution of material on the Website for any commercial or business use is permitted without our prior written consent. No photography, filming, broadcast, alteration or modification of the pages of the Website is permitted without our prior written consent except as may be reasonably necessary to use the Website in good faith. Subject to this paragraph, all rights in material on the Website are reserved to Biggie Food.

Misuse of Our Website

Please do not hesitate in reporting any problem, offensive contents and violations of the terms and conditions, including the Privacy Policy, by contacting us at support@food.biggie.com.ng, info@food.biggie.com.ng

Ordering

  • Any contract for supply of Food Delivery or other Goods and services made through this Website is between you and the Participating Restaurant/Store.
  • Any Food delivery or other Goods and Services purchased by you from this Website are for personal use only and not for resale. You thus agree that you are the sole and principal beneficiary and not an agent for any third party.
  • You expressly warrant that the details provided by you at the time of ordering to us are accurate, not misleading and complete. The Debit or Credit Card details submitted by you are owned by you and have sufficient funds to make our full payment.
  • We take due care for the security of the details and data provided by you to us but in the absence of negligence on our part we cannot be held liable if any third party makes any unauthorized access to any such data you provided when accessing or ordering from our Website and any consequential loss whatsoever.
  • All orders made to this Website are treated as confirmed orders. All orders received by us are subject to delivery capacity, product availability, serviceability and acceptance from us and the Participating Restaurant/Store. When you place your order online, we send a routine confirmation email which is produced automatically to enable you to check the details of your order and in case of any discrepancy, please contact us immediately.
  • If the Participating Restaurant/Store checks the availability of your ordered items and its serviceability, it sends it confirmation to Biggie Food. If the details of the order are correct, you will receive another confirmation message by text or SMS of the same.
  • The confirmation message shall include the approximate delivery time specified by the Participating Restaurant/Store, delivery details and the price of the Food Delivery, Goods and Services ordered.
  • If the ordered items are not available or there is no delivery capacity, we shall also let
    you know of the same through text, SMS, phone call or email.

Prices and Payments

  • Any contract for supply of Food Delivery or other Goods and services made through this Website is between you and the Participating Restaurant/Store.
  • All the prices listed on our Website are correct at the time of publication and we reserve the right to alter these in the future without any notice.
  • When you place the order, the total price payable for Food Delivery, Goods and Services which includes applicable taxes, delivery charges, and other charges will be displayed on our Website at the time you place your order. Full Payment has to be made in cash or if available on the Website, through online payment options like Debit or Credit Card.
  • In case you choose online payment, you must pay for your order through your Debit or Credit Card before it is delivered. Your card details will be encrypted as a security measure to ensure data security while transmitting it over the internet.
  • All applicable final tax invoice shall be issued by the Participating Restaurant/Store for its delivery to the customer along with the ordered goods or services. All applicable government taxes or levies, its rate, and applicability are charged by the Participating Restaurants/Stores and Biggie Food is merely collecting the same on behalf of such Participating Restaurant/Store and has no responsibility of any legal issue that arises out of them.
  • The transaction of sale of food or other edibles is between Participating Restaurants/Stores and the customer, and accordingly, Thus, Biggie Food is not liable to charge or deposit any taxes applicable or duties on such transaction.
  • Whenever these taxes are collected by us on behalf of Participating Restaurants/Stores, these are remitted as it is to the respective Participating Restaurants/Stores.

Delivery

  • All the delivery periods quoted by us at the time of confirmation are approximate only and may vary while making the actual delivery to the address mentioned by you at the time of ordering.
  • As every effort is being made to meet the delivery time committed by us, we are not liable for any loss that may arise due to any delay whatsoever. In the event of delay, you can directly call the Participating Restaurant/Store quoting your order number and/or email or contact us by telephone or email and we will try to ensure that you get your order as quickly as possible.
  • In any case of late delivery, the delivery charges will NOT be returned or voided. Biggie Food as well as Participating Restaurants/Stores shall not be liable for any losses, damages or expenses due to late delivery.
  • In case you fail to accept the Food Delivery and/or Goods at the time they are ready for delivery or it is undelivered due to reasons were an appropriate instructions or proper authorizations or access are not provided by you; then such goods shall be deemed to have been delivered and you are liable for all costs, risks and responsibility in respect to your ordered goods.
  • Please note that it might not be possible for Participating Restaurants/Stores to deliver to some locations. If in case, our Participating Restaurants/Stores or we will notify you using the contact details provided by you when you make your order and arrange for cancellation of such order or delivery to an alternative delivery address.

Cancellations and Refund

  • As a general rule, orders cannot be cancelled after you receive the confirmation message from our end. We and the Participating Restaurants/Stores reserve the sole right and discretion to accept or reject any request for order cancellation. We may levy a cancellation charge which can be recovered from your future order on us if the payment has not been made in advance.
  • The refunds, if any, shall be applicable only in the case where online advance payments in full have been made to us for your order. Our decision in all refund matters shall be final and
  • You must contact the Participating Restaurant/Store directly if in case you decide to cancel the order preferably by phone and quote your Order number given in the confirmation message. If the Participating Restaurant/Store accepts your cancellation request, no cancellation fee shall be applicable. However, if the Restaurant/Store refuses the cancellation for any valid reason like the preparation is already underway or completed and/or delivery person has already been dispatched, then we cannot accept the cancellation or process any refund for the ordered items.
  • If the cancellation was made in time and once the restaurant/Store has accepted your cancellation, we shall refund the amount or re-credit your Debit or Credit Card within 7 working days.
  • We reserve the right to cancel any order if the ordered product cannot be made available for any reason. We shall notify you of our inability and process the refund of such payment that you have already made for such order item(s).
  • In the unlikely event, you get the delivery of the wrong item, you have the right to refuse acceptance of such item and accept the balance or partial delivery. You shall be fully refunded for the missing item. We are not responsible for the wrong or partial delivery and the same has to be settled directly with the Participating Restaurant/Store.

Disclaimer and Limitation of Liability

  • The user expressly acknowledges and agrees that use of the Website and the service is entirely at user own risk; Biggie Food or its employees or sub-contractors will not be liable to you for any loss or damage caused and/or brought by you and arising out of or related to your use of the service and/or the Website.
  • In as much as we work round the clock to ensure that the Website is available 24 hours a day, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Website is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind and we do not accept any liability arising from any interruption in availability. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reasonable cause.

Variation of these Terms of Use

Biggie Food reserves the right to vary these Terms of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms on the Website. By continuing to use the Website you will be deemed to accept such variations. You should therefore check the Website from time to time to review the then current Terms. These Terms & Conditions were last updated in June 2018.

General Information

  • Please note that currently, we deliver food/goods only to specific locations within Port Harcourt.
  • These Term forms the understanding and agreement between you (the user) and Biggie Food and shall be governed by the laws of Federal Republic of Nigeria and such other laws which are applicable in the state where the user is resident.
  • All the charges are in Nigerian Naira and we accept the payment in the same. You are liable for full payment of all Goods dispatched and Services made to you through this Website.
  • Any contract for supply of Food Delivery or other Goods and services must be duly signed on delivery by an adult aged 18 years or over.

Contact Us

Should you have any question, comments or complaints related to information provided by you please contact us at the address: support@food.biggie.com.ng, info@food.biggie.com.ng